1. Who we are and when this policy applies
MSPClients is a product of Evolom LLC, a limited liability company registered in Delaware. Its registered address is 8 The Green, STE R, Dover, DE 19901, USA. In this policy, “MSPClients,” “we,” “us,” and “our” mean Evolom LLC.
This policy covers mspclients.com, the MSPClients application, demos, support, email, and related services. Third-party websites and services have their own policies.
We generally act as controller for account, website, prospect, and service data we collect or generate. If a customer gives us personal data that we process only on its instructions, that customer is the controller and we act as its processor. Customers remain responsible for their own outreach and use of MSPClients data.
2. Information we handle
Account and MSP profile
Name, professional email, company, website, login and authentication records, users, territory, travel radius, ideal customer profile, services sold, preferred environments and buyers, exclusions, settings, and notification choices.
Billing and communications
Subscription status, billing contact and transaction details, support messages, live-chat content, feedback, survey responses, and demo-booking information. Stripe processes card payments; we do not receive or store your full card number.
Usage and technical data
IP address, browser and device details, approximate location, identifiers, pages and features used, events, timestamps, referral information, errors, security logs, and cookie or similar-technology data.
Company, signal, and professional contact data
Company names, websites, locations, industries, size, revenue ranges, descriptions, likely technologies, hiring and other business events, dates, source links, and public content. Professional contact data may include name, employer, role, business email, business phone number, professional profile URL, and inferred relevance to an opportunity.
Inferences and generated content
Signal interpretations, fit and opportunity scores, likely MSP needs, recommended offers, suggested sales plays, outreach drafts, and other inferences created from the information above.
3. Pre-created accounts and administrative access
For limited business-development and product-demo purposes, we may use a professional email address, company website, and public business information to create an unclaimed workspace and generate sample opportunities before the recipient registers. This does not create a paid subscription. If the recipient later signs up with a matching email or organization, we may reconcile the pre-created data with the new account.
Authorized administrators may access or temporarily view an account as the user would see it for onboarding, support, troubleshooting, security, fraud prevention, compliance, or service operation. We may keep logs of that access. Administrators do not need to obtain or view the user’s password.
You may ask us not to create or retain an unclaimed workspace, stop marketing emails, or delete eligible pre-created data by contacting us.
4. Where information comes from
- You, your organization, and authorized account users.
- Google or Microsoft when you choose their login method.
- Public sources such as company websites, professional profiles, job posts, news, press releases, business directories, and public records.
- Search and enrichment providers, including Exa and FullEnrich, and their sources.
- Customers, partners, and other data providers where permitted by law and contract.
- Your device and browser when you use our website, application, emails, or support tools.
5. How and why we use information
We use information to:
- Create accounts, complete onboarding, reconcile pre-created workspaces, authenticate users, and provide support.
- Define an MSP’s ideal customer profile and territory and personalize its lead feed.
- Discover and qualify companies; detect, date, source, summarize, and interpret signals; score and prioritize opportunities; enrich professional contacts; and generate recommendations and outreach drafts.
- Send requested alerts, daily emails, transactional messages, product notices, demos, and legally permitted business marketing.
- Manage subscriptions, billing, usage, fraud prevention, and account security.
- Measure a limited set of product events, fix errors, improve performance and features, enforce our Terms, and comply with law.
Where required, our legal bases are performance of a contract, legitimate interests, consent, and legal obligations. Legitimate interests may include providing and improving a B2B sales-intelligence service, identifying relevant business prospects, protecting the service, and communicating with business users. We consider necessity, proportionality, and the rights of affected people. Where consent is legally required, we rely on consent instead.
6. AI, scoring, and automated processing
Automated searches and AI may summarize sources, interpret signals, infer likely needs, score fit and timing, identify likely buyers, and draft sales approaches or messages. Scores may consider signal strength, ideal-customer fit, recency, timing, service fit, and contact availability.
These outputs are probabilistic and may be wrong. They help MSP users organize business research; they are not intended to make decisions that produce legal or similarly significant effects about a person. MSPClients does not decide whether a prospect must be contacted, accepted, rejected, hired, insured, financed, housed, or treated. The customer makes its own decisions and must review outputs before acting.
8. Cookies, analytics, email, and chat
We and our providers may use necessary cookies or similar technologies for login, security, preferences, and billing, and limited analytics technologies to understand product use and errors. We use OpenAI Ads measurement to attribute ad visits and confirmed trial starts; its Pixel may store first-party identifiers and, where enabled, send hashed contact identifiers for conversion matching. Tidio may process information you submit through live chat. Cal.com may receive device and booking information when its booking flow loads or is used.
You can control cookies through available site controls and your browser. Blocking necessary storage may prevent login or other features. You can unsubscribe from marketing email using its link or by contacting us. Transactional, security, billing, and requested alert emails may continue while your account is active.
9. Transfers, retention, and security
Our providers operate in multiple countries, so information may be processed outside your country. Where required, we use contractual safeguards, adequacy decisions, or another lawful transfer method.
We keep information for as long as reasonably needed for the purposes above, the duration of the relationship, customer instructions, accuracy and suppression needs, security, disputes, and legal, tax, or accounting obligations. Prospect data may be refreshed, replaced, suppressed, or removed. Deleted data may remain temporarily in restricted backups or logs.
We use reasonable administrative, technical, and organizational safeguards, including managed authentication, access controls, tenant isolation, logging, and reputable infrastructure providers. No online system is completely secure. We cannot guarantee that information will never be lost, altered, accessed, or disclosed without authorization.
10. Your rights and choices
Depending on applicable law, you may request access, correction, deletion, restriction, objection, portability, or information about collection and disclosure. You may withdraw consent, opt out of eligible sales or sharing, appeal a denied request where available, and complain to a data-protection authority. You will not be discriminated against for exercising a protected right.
Prospects may ask us to correct, suppress, or remove professional contact information. Account users can update some information in settings and can opt out of marketing email. To submit a request, email us below. We may verify identity, authority, and jurisdiction, and legal exceptions may apply. Authorized agents must provide proof of authority.
11. Children, changes, and our Terms
MSPClients is a business service and is not directed to anyone under 18. We do not knowingly collect children’s personal information.
We may update this policy and will post the revised version with a new effective date. We will provide additional notice where required.
This policy describes our practices and does not create rights beyond applicable law. Use of MSPClients is also governed by our Terms of Service, including its disclaimers and liability limits. Nothing here limits a privacy right or remedy that cannot lawfully be waived.
12. Contact
For privacy questions, rights requests, corrections, suppression, or removal:
MSPClients, a product of Evolom LLC
Registered address: 8 The Green, STE R
Dover, DE 19901, USA
hello@mspclients.com